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So you have built an electronic community. Members in your organization have had conversations online. Perhaps they have completed a long-term project, implemented a new program, designed tools allow them to be more effective in their work. Was online venture a success? How can you be sure? Can you make it more effective? What did you learn from this experience that will allow you to build a stronger, more effective online community? We can help you answer these questions. We will work with you to establish benchmarks so you can measure the success of the online community.